The Royal Oak Wetton - Covid-19 Policy

 

Please note we are following the latest government guidance effective from 14th September and limiting groups to a maximum of 6 inside or out. Please see the below link to the governments website which details the latest press release

https://www.gov.uk/government/news/venues-required-by-law-to-record-contact-details?utm_source=0d18dd1e-f396-4187-9bab-b5e35da92a2e&utm_medium=email&utm_campaign=govuk-notifications&utm_content=immediate

 

At the Royal Oak we are keen to keep our customers and staff as safe as possible and therefore have felt the need to implement a brand-new safety policy in alignment with the governments regulations.

We hope that all our customers will respect these and help us to keep all of our guests and staff safe when visiting us.

We are operating a bookings only policy for diners

Please use the above 'Book a table' button where you will be re-directed to our new online booking system.

For drinkers

Please call in on the day and we will do our best to accommodate you.

 

Card Only

We are asking our customers to pay by card to reduce the risk of spreading the virus by handling cash payments. We accept all major debit and credit cards excluding american express.

On arrival

All customers are asked to queue outside 2 meters apart keeping behind the rope at the bar door. When the bar is clear the bar staff will allow a maximum of 2 persons (from the same party) in the bar at any one time to order drinks. Table service will be provided where possible and guests are asked to remain in their seats whilst dining.

All tables are reserved and need to be allocated to you by a staff member.

 

Tables are strictly allocated to guests that have booked in. Guests are asked not to take a table without being checked in first. This allows our staff to monitor the tables and ensure that they have been sanitised before the table is given to you. 

At busy times you may be asked to wait for a table to be cleared. We kindly ask that you please be patient with us as we are ensuring that the tables are properly disinfected before new guests are seated to reduce the risk of the covid-19 virus.

Our menu.

We are operating a no paper menu, Our menu is updated daily and is available to down load in a PDF format whilst you are in the restaurant using our network. 

One - way rule

We are asking all guests to come in through the bar door and exit via the dining room door. Please see signage for guidance. If you are drinking in the beer garden and you wish to order more drinks then you will need to queue again at the front of the bar and wait for your turn. Please be patient as we are working hard to keep all our guests safe.

Ordering drinks at the bar

We ask that all guests ordering drinks stay a minimum of 1-meter distance from the bar and do not hang around the bar once you have been served.

Toilets

One person is allowed into the toilet at any one time – One in one out rule at all times please.

If guests are dining in the dining room we ask that all other guests use the dining room external door at the front of the building and walk around outside and come into the rear dining room door to use the toilets.

Sorry no dogs in the pub

Due to the social distancing rules and small bar area, we are no longer allowing dogs into the bar. We apologise sincerely for any inconvenience this may cause. We have a large marquee that all our guests with dogs or without dogs are welcome to use to dine or to drink.

Families with small children

Families that are dining with small children are asked to ensure that their children and not allowed to roam free throughout the pub and encourage their children to maintain social distancing with other guests at all times.

NHS Track & Trace

We ask all customers to please use the email address: covid@royaloakwetton.co.uk so that we can contact you in case we have any covid -19 cases in the pub.


Rudeness and aggression

As always and as part of our normal policy, any rudeness or verbal aggressiveness will not be tolerated towards any other guests or staff.

Any guests that are found to be breaking any part of our Covid-19 policy may be asked to settle their tabs and asked to leave the venue without notice.

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